TIM CENTAR is specialized in providing top-quality HR services in recruitment, selection and development of human capital. We have been awarded for the best recruitment process for the last eight consecutive years in a survey conducted by the company Infostud. We successfully meet client needs and recruit the best candidates, taking into account long-term interests of both sides (www.timcentar.rs).
ONBOARDING MANAGER
Belgrade
Our client is The Pay Portal, one of the most prospective businesses with a major impact on the world market of e-commerce, focusing on End-To-End Payment Process, Analytics, and Risk Management for the high-risk payment industry.
The Pay Portal is expanding its team and is now looking for an exceptional person to support the fast-paced growth of the client portfolio.
WHAT CAN YOU EXPECT IN THIS JOB?
You will oversee the entire Client Merchant Account onboarding process, which includes:
- Providing assistance and maintaining communication with clients to ensure their satisfaction and optimal user experience
- Establishing and maintaining good business relations with prospective acquiring banks and PSPs
- Acting as an intermediary in the communication between clients and PSPs/acquiring banks to ensure all requirements for obtaining a merchant account are satisfied
- Review of clients’ documents within KYC (Know Your Customer) procedure and websites to ensure compliance with the general requirements
- Analysis of client’s processing statements, company financials and business plans and development of the strategy for obtaining merchant accounts accordingly
- A continual search of new onboarding opportunities and research of the payment industry developments
IDEAL CANDIDATE
Job requirements:
- Extraordinary communication skills
- Fluency in English, both written and spoken, as well as the expertise in business communication with the knowledge of e-commerce vocabulary
- Previous experience in banking, insurance, e-commerce, or finance industry
- A meticulous approach to work with great attention to detail
- Ability to proactively solve problems, organize and prioritize multiple tasks
- Previous experience with merchant onboarding procedures, fraud mitigation, card-non-present environment, CRM (customer relationship management) would be a great advantage
WHAT CAN YOU EXPECT FROM THE COMPANY?
- An opportunity to be a part of one of the most prospective businesses and impact the world market of e-commerce
- Thorough and detailed training for the role
- Retention bonuses and other extras
- Private health insurance package
- Full Apple equipment
- Flexible working hours
- Company-paid lunch
- Engaging and pleasant work environment
If you find this job interesting in the long run and consider yourself the right candidate for this position, please send your application.